One in eight (12%) employees in a workplace with a 'desk-time' culture said that the primary outcome is that those who don’t work longer hours become marginalised.
When asked what their greatest source of stress is, 35% cited maintaining work/life balance.ĭespite the potential negative impact of this culture, the research stated that in some firms time spent at desks has a direct effect on progression and management’s perception of someone’s ability. Working long hours was also found to cause anxiety among employees. Twenty per cent said it was demotivating and 22% said it had a negative impact on their mental or physical health. When asked what the main impact of a ‘desk-time’ culture is in their organisation, 29% of employees working in these environments said they spread out their workload to fill the extra time at their desk, meaning no increase productivity. Instead a desk-bound culture could contribute to higher rates of illness and absenteeism, it said. The research stated that the idea that spending more time in the office makes you more productive is a myth. While the UK didn’t rank as highly, 79% of employees still said they work in a ‘desk-time’ office environment. Mexico (87%) had the highest number of office employees working in an environment where they were expected to be seen at their desks, followed by India and South Africa (both 83%).
You can work with and manipulate large data sets in common tools such as Excel or Google Sheets.The research by Maxis Global Benefits Network surveyed office-based employees across international markets including the UK, US, Russia and UAE, finding that staff worked extra hours because of company cultures which make them feel they should be seen at their desks.
Desktime talent google software#
You will be involved with their success.You will become an expert in our platform, both at a technical and customer use case level.Work closely with Head of Product to improve product quality and resourcesSupport as a technical trainer on usage of our Software as neededYou will communicate with customers through chat, email, and phone.Manage day-to-day customer service interactionsWhat you should have2+ years related customer support, product support, or trainer experience, or equivalent in a B2B SaaS company, preferably in a startup environmentDemonstrated high standards of professional customer communications and attention to detailsImpressive examples of when you have influenced customers for the better.Can effectively work independently and thrives in a team environment.Demonstrated strong work ethic and advanced organizational skillsStrong escalation management experience with multiple stakeholders, including customers and internal teams.Passionate about working directly with customers.Highly organized with excellent prioritizing skills.Meticulous about documentation and record-keeping What we hope you haveCollege degree in a technical field.Familiarity with using support tools like IntercomExperience with Data Management. Goal is to minimize customer wait time.Convert user feedback into user stories (framework new features).Project manage initiatives in creating the best product support experienceYou will troubleshoot customer challenges and come up with creative solutions.
Desktime talent google update#
When prospects or customers have questions, you have answers.Automate routine internal processes to make team more efficientLook for opportunities to help customers maximize their value through our platform.Maintain and update customer records to have accurate view of dataYou will respond quickly and keep open inquiries to the bare minimum. What you will be doingYou will be the primary frontline contact between our team and our customers.
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